She Woke Up SoberPricing

FAQ & Support

Last updated 18 August 2026

Need help? Email us at support@shewokeupsober.app. Below are quick answers to the most common questions about the app, your home-screen icon, and your subscription.

How do I re-add the app after the icon changes?

iOS and some Android launchers cache the app icon the first time you add it to your home screen. When our logo or icon changes, that cached image may still appear until you remove the old shortcut and add it again.

On iPhone or iPad

  1. Long-press the SWOS icon on your home screen, then tap Remove App and choose Remove from Home Screen. This only removes the shortcut; your account and data are still safe.
  2. Open Safari and go to shewokeupsober.lovable.app.
  3. Tap the Share button (the square with an arrow) and then Add to Home Screen.
  4. If the new icon still does not appear, go to Settings > Safari > Clear History and Website Data, then add the icon again.

On Android

  1. Long-press the SWOS icon or shortcut, then drag it to Remove or tap the trash icon.
  2. Open Chrome and go to shewokeupsober.lovable.app.
  3. Tap the menu (three dots) and choose Add to Home screen or Install app.
  4. If the icon still looks old, open Chrome, go to Settings > Privacy and security > Clear browsing data, clear cached images and files, then reinstall.

How do I reinstall the app as a PWA?

She Woke Up Sober is a Progressive Web App (PWA), which means you can install it directly from your browser without an app store. It works offline and looks like a regular app.

iOS (Safari)

  1. Open Safari and visit the site.
  2. Tap Share, then Add to Home Screen.
  3. Tap Add in the confirmation sheet.

Tip: iOS does not show an install banner. If you do not see the option, make sure you are using Safari, not another browser.

Android (Chrome)

  1. Open Chrome and visit the site.
  2. Tap the menu (three dots), then Install app or Add to Home screen.
  3. Follow the prompts to install.

Tip: Some Android browsers call this "Add to home screen" instead of "Install." Either option will give you a shortcut.

Desktop (Chrome, Edge, or Arc)

  1. Open the site in your browser.
  2. Look for the install icon in the address bar (a small plus icon or down arrow) or open the browser menu and choose Install She Woke Up Sober.

How do I manage or cancel my subscription?

Subscriptions are handled by Paddle, our Merchant of Record. You can cancel anytime from your account page or by visiting paddle.net with the email you used at checkout. Cancelling stops future renewals; you keep access until the end of your current period. See our Refund Policy for refund details.

Is my data private?

Yes. Your journal entries, check-ins, cravings, and timeline are private to your account. We do not sell your data. Community posts are shown under a generated anonymous alias, never your name or email. You can read more in our Privacy Notice.

Can I use the app for free?

Core features — the sober counter, daily check-in, journal, and urge help — are free. Premium features like the AI companion, your personal sobriety playbook, the treatment finder, and community access require a subscription. See the pricing page for details.

How do I contact support?

Email support@shewokeupsober.app. We aim to reply within two business days. If you need immediate help in a crisis, please contact your local emergency services or a local crisis line.